In today's fast-paced ServiceNow and Salesforce environments, speed and innovation often come at the cost of control and consistency. Quality Center flips that script by embedding real-time quality intelligence directly into your platform workflows, so you can scale development without losing sight of standards.

In this blog you’ll learn:

• How Quality Center empowers pro and low-code developers to build with confidence

• How features like QC Livecheck, AI-powered QC Copilot, and actionable best practice dashboards create a unified, developer-centric hub for continuous quality control.

This blog is for platform developers, team leads, and admins who want to build smarter and faster—leveraging platform-native tools to reduce technical debt, streamline reviews, and stay aligned with best practices.

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What is Quality Center?

Quality Center is a powerful tool seamlessly integrated into your ServiceNow or Salesforce platform, designed to help developers monitor and enhance the quality of their changes. It provides comprehensive metrics, actionable insights, and tools to assess quality against established best practices.

Whether working individually or collaborating with teams, you can leverage Quality Center to ensure your implementations meet organizational standards.

Curious to see how it works?

• Check out Quality Center documentation for ServiceNow

• Check out Quality Center documentation for Salesforce

Key Features of Quality Center

My Changes Tab: Your Personal Development Dashboard

The My Changes tab offers you a personalized view of all configuration elements you’ve modified after a selected date. This feature provides immediate visibility into your recent work and its quality status.

Essential Metrics at a Glance:

• QC Livecheck Coverage: Shows the percentage of modified elements that have undergone quality assessment through QC Livecheck scans.

• Blockers: Highlights the number of critical issues that are failing quality gates.

• Time to Fix: Provides an estimated time required to resolve blocking issues, helping with resource planning.

The My Changes section is further organized into three valuable views:

• All Changes: A comprehensive list of all modified elements

• Changes with Issues: A focused view of elements that have identified quality concerns

• Changes with Blocking Issues: A critical view highlighting elements with blocking issues that must be addressed before deployment.

This organization allows you to quickly prioritize their quality improvement efforts and focus on the most critical issues first.

Learn more about Quality Center for Salesforce—your free toolkit for cleaner, faster builds
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QC Livecheck: Real-time Quality Assessment

Quality Center's LiveCheck is embedded into Quality Center,  allowing you to scan elements—individually or in bulk—to identify potential issues before they impact the broader system. For each element with a valid QC Livecheck, a detailed list displays:

• Active QC Livecheck issues: Current issues requiring attention

• Baseline QC Livecheck issues: Previously identified issues that were written off

• HealthScan Issues: Findings imported from ServiceNow's native HealthScan tool

Each issue includes critical information such as:

• Severity (High, Medium, Low, Warning)

• Impact Area (Security, Manageability, Scalability, Performance)

• Line number location

• Quality Gate categorization (Blockers, Minors, Legacy)

• Write-Off Status

When you click on an individual issue, a pop-up provides comprehensive information organized into several sections:

1. Issue Details: A thorough explanation of the problem, its impact, and quality gate implications

2. Quality Clouds Livecheck: Information about the scan that identified the issue

3. Configuration Element Information: Context about where the issue was found

4. Write-Off Details: Options to request exceptions with appropriate justification

QC Copilot: AI-Powered Issue Resolution

One of the most innovative features of Quality Center is QC Copilot (available as an add-on). This AI-powered assistant can generate recommended fixes for identified issues, accelerating the resolution process. When QC Copilot generates a solution, it provides:

• A detailed explanation of the issue and its cause

• Specific code recommendations to resolve the problem

• A "Compare Code" feature to visualize the differences between original and recommended code

This AI-assisted approach not only speeds up resolution but also serves as a learning tool, helping developers understand best practices through practical examples.

Best Practices Tab: Proactive Quality Improvement

While the My Changes tab helps manage existing issues, the Best Practices tab takes a proactive approach to quality management. It provides a comprehensive list of all active best practices (rulesets) within the organization, ranked by the frequency of associated issues.

This section serves multiple purposes:

• Learning resource: Helps developers understand common pitfalls

• Proactive guidance: Enables developers to anticipate and avoid issues before they occur

• Trend identification: Highlights systemic issues being created across the codebase

Each best practice entry includes:

• Link to detailed documentation

• Associated element type

• Count of related issues and blockers

• Severity and impact area classifications

• Estimated time to fix

• Last modification date of the rule

The related list for each best practice provides specific instances where issues were found, allowing for quick navigation to problematic elements.

Curious how a top research hospital saved over 21,000 DevOps hours?

Discover how a globally recognized academic medical center used QC Livecheck, Peer Review, and Quality Gates to eliminate legacy issues, reduce tech debt, and unlock faster, safer deployments in ServiceNow.

Read the full story HERE

Quality Center vs. Traditional Static Code Analyzers

While Quality Center shares some similarities with general-purpose static code analyzers, it offers several key differentiators specifically designed for ServiceNow and Salesforce development:

Platform-Specific Intelligence

Unlike generic code analyzers, Quality Center is:

• Natively integration: Built directly into the platform, eliminating the need for external tools

• Platform-aware: Understands ServiceNow and Salesforce-specific configurations, patterns, and best practices

• Contextually intelligent: Analyzes not just script code but also other platform configuration elements such as flows, objects.

• Developer-centric workflow: Organizes issues by developer's changes rather than just by project or repository

• Platform-optimized quality gates: Tailored specifically to platorm development patterns

• Instance-aware context: Understands the relationship between code and platform functionality

Direct Integration with Platform Development Flow

Unlike external tools that require context-switching, Quality Center:

• Lives where developers work: Integrated directly into the platform interfaces on ServiceNow and Salesforce.

• Ties to update sets and applications: Connects quality issues to specific update sets and scoped apps for deployment control

• Integrates with Platform workflow: Aligns with existing approval and review processes

Developer-Centric Approach

While tools like SonarQube often focus on project-level quality, Quality Center takes a developer-centric approach:

• My Changes view: Focuses specifically on what individual developers have modified

• AI-powered solutions: Offers QC Copilot to suggest fixes specific to platform patterns

• Write-off workflow: Provides platform native exception handling for special cases

Unified Quality Hub

Quality Center serves as a unified hub for all quality concerns:

• Multiple analysis sources: Combines QC Livecheck, Peer Review, and HealthScan findings

• Single developer dashboard: Consolidates all quality metrics in one location

• Platform-native reporting: Generates reports within the platform without external dashboards

This platform-specific focus makes Quality Center more immediately valuable for ServiceNow and Salesforce developers than generic code analysis tools, which typically require significant customization to provide similar platform-specific insights.

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Practical Applications of Quality Center

For Individual Developers

Quality Center empowers individual developers to:

• Track and manage their recent changes

• Identify quality issues before code review

• Learn best practices through real-world examples

• Leverage AI-assisted issue resolution

• Build a stronger understanding of organizational quality standards

For Development Teams

For teams, Quality Center facilitates:

• Consistent quality standards across all developers

• Visibility into common issues affecting multiple team members

• More efficient code reviews with pre-identified concerns

• Reduced technical debt through proactive quality management

• Data-driven decisions about quality improvement initiatives

Best Practices for Using Quality Center

To get the most from Quality Center, consider these recommendations:

1. Make QC Livecheck Part of Your Routine: Run scans regularly, not just before committing code

2. Address Blockers Immediately: Focus first on issues that could prevent deployment

3. Leverage the Best Practices Tab as a Learning Tool: Regularly review common issues to improve your development approach

4. Use QC Copilot for Efficiency and Learning: Even experienced developers can benefit from AI-suggested solutions

5. Export Data for Team Reviews: Use the export features (PDF, Excel, CSV) to facilitate team discussions about quality trends

Discover how Quality Center simplifies quality in ServiceNow—built for devs, trusted by platforms. Click Here

Conclusion

Quality Center represents a significant advancement in platform governance and quality management. By providing developers with immediate feedback, actionable insights, and AI-assisted resolution, it transforms quality management from a bottleneck into a value-adding process.

Whether you're a single developer looking to improve your code quality or a platform owner establishing governance across a large team, Quality Center offers the tools needed to ensure your implementation remains clean, efficient, and aligned with best practices.

By investing time in understanding and leveraging Quality Center's capabilities, organizations can reduce technical debt, improve platform performance, and ultimately deliver better experiences to their users.

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